We wanted to share a quick update about our Inactivity Policy. In July, we had communicated that starting in September, Ambassadors must have 300 PQV within a rolling 6-month period in order to remain active.
We have heard your feedback and understand that these are trying times for all of us. Many of us have kids at home and we’re struggling to keep up with life in our new normal, all on top of social unrest, natural disasters, and more – it’s been a lot, to say the least!
Given the challenges many of us are facing, we have updated our Inactivity Policy through 2021 to accommodate those of us that need a little more time to get back to S&D and the goals we had when our Starter Kit first showed up on the doorstep. Ambassadors must have more than 0 PQV in a rolling 6-month period to remain active. This means that starting in September, anyone with more than 0 PQV within a rolling 6 months will still have an active Ambassador account. Please see amended Inactivity Policy here.
September is a great time to re-engage with exciting new product launches from all three of our brands and a fun event series filled with product love, community love, and tips to help you boost sales in a time where so many are looking for a little extra cash.
It all starts next week with our Fall Launch Party Preview for Ambassadors! Find dial in details here.
Will Ambassadors who received the initial email be notified of the update?
Yes! We will be sending an email to the Ambassadors who received the first two emails and have now met the qualifications per the updated policy. We encourage upline coaches to communicate this change with their downlines, as well.
What happens to the targeted reminders?
The initial intention of the series was to share tips and encourage inactive Ambassadors with ways to re-engage. We still believe this is an important tool and training opportunity and will be continuing the series, focusing on Ambassadors who have not qualified in a specified timeline. Details on this are being worked through, but once completed we will be sure to update. Any Ambassador who is at risk of deactivating will still receive notification in the month prior, but we encourage you to utilize coaching reports to track who is at risk of deactivating.
What if an Ambassador is experiencing a hardship and is unable to meet the requirements?
If you are experiencing a Covid-19 related hardship, please reach out to the Ambassador Relations team at email@example.com to request an extension.
What if I deactivate and want to return as an Ambassador?
If your account was deactivated due to Activity requirements (within 6 months):
Less than 6 months ago: in order to reactivate following an Inactivity deactivation, you will need to meet the activity requirements:
If you were deactivated due to not having more than 0 PQV in a rolling 6-month period, you will need to have more than 0 PQV to qualify for reactivation. This can be achieved through customer or personal orders.
We recommend having the orders ready as your account will deactivate again if the qualifications are not met.
Once ready to reactivate, contact the Ambassador Relations team (firstname.lastname@example.org). Ambassador Relations will reactivate your account so that you can input your orders. If requirements are met, you will remain activated. If requirements are not met, your account will deactivate again by the end of the current month.
More than 6 months:
If you decide to rejoin the business after more than six (6) months since your voluntary cancellation or deactivation date, please contact the Delight Center so they can have your previous account cleared. Once this is complete, you will need to sign-up online, purchase a new Starter Kit and submit a new Ambassador Agreement. You will be provided a new Ambassador ID and be able to select a new Coach.
What if an Ambassador isn’t active (not qualified) and has a team?
Our Compression policy requires that Ambassadors with a team qualify with 300 PQV at least once in a rolling three (3) month period. If they are not meeting those requirements, their team will be rolled per policy.