In addition to YOUR SHOP OFFERS, you can grow your sales by utilizing the always-on and flash promotions offered within a brand.
Daily At Home Facial Discovery Kit Contents:
Purchase a Daily At-Home Facial Discovery Kit & receive a bounce-back offer to buy full-sized products
$20/$30 CAD off next purchase +$100/$125 CAD EVER purchase.
Who: Customers only*
*Ambassadors will receive code in their Discovery Kit but are not eligible to receive the discount because your 25% Ambassador discount is greater.
When: Offer received with the purchase of Daily At-Home Facial Discovery Kit
Offer Expiration: 60 days after purchase
How will my customer know about the offer?
Your customer will receive a unique promo code included on the back page of the insert in their Discovery Kit. They will be reminded of the offer via 2 follow-up emails**. Please note, they will not receive the promo code in the email. Your customer will receive 2 follow-up emails
Ambassadors are copied on the emails
Daily at home facial Discovery Kit Details:
Share private perks, earn a portion of your commission for that order in Product Credit (PC)! We call it a PC Swap.
This puts the easy button on sending out skincare samples, doing online event giveaways, and offering VIP perks!
No more going to the post office, using split payment, or pre-purchasing gift cards.
YOU choose when to use them, and YOU decide whether to make them full-time offers in Your Shop. Your Shop Offers are not tied to any other promotion or incentive, so you can use them anytime––with or without the other current offers available from the Home Office. When Your Shop Offers are used, you exchange a portion of your commission payout for Product Credits of equal value––simple and cost-effective! Win-win-win!
Linda has been shopping with you for years, but you’ve noticed she hasn’t made a purchase recently. With Your Shop Offers, you’re in control to say:
“Hey lovely! I saw the Collector’s Box Trio Ring Set [or any product she’d love] and instantly knew you’d fall in love with them! Here is an exclusive offer so you can pick them up with a ____________ [insert Your Shop Offer]! I’m only telling my VIPs about this offer – so let me know what you think!
You notice Sofía has been engaging with a lot of your social media content––liking all your posts & leaving comments about the products she loves. This is the PERFECT opportunity to reel her in with Your Shop Offers:
“Hi Sofia! I saw you liked my post about the Daily At-Home Facial routine, which has totally transformed my skin even after my first time using it [or whatever product you posted about]!! I just know you would LOVE this, so I’m going to offer you the entire set with a ____________ [insert Your Shop Offer]!! This is a totally exclusive offer from me to you! 😉
When: Monday, 3/7, at 9 am PT
What: It is easier than ever before to cover the cost of shipping for your most valued customers! A new Free Shipping customer offer will be available to use at your discretion, or as an always-on offer on your PWS (aka, “Your Shop”), which can be toggled ON/OFF from a new “Your Shop Offers” Settings page in the AMB Lounge.
How much will this cost me and why do I have to pay for it?
The Free Shipping shop offer is a win-win-WIN deal! Your customer gets VIP treatment when they save on shipping, you close the sale with no extra upfront cost in money OR time, and you earn more credit to sample all the latest trends in style and beauty… #winning!
***Ambassadors will always have the option to attach the Free Shipping offer to a customer order that meets the order minimum when placing through the lounge/MIMI. This lounge offer (with associated PC Swap) is available to Ambassadors even if not opted into the PWS Free Shipping offer.
***Customer orders containing the Free Shipping shop offer cannot be reassigned to a different Ambassador due to the offer being available only at the Ambassador’s discretion, and the resulting volume reduction.
Related customer offers:
The Free Shipping offers can only be added to eligible orders that meet a minimum order value after promotions and discounts, which protects you from being charged more for the offer than you’d earn in commission on these orders.
The cost of the Free Shipping shop offer will be automatically deducted from your commission on the order instead of charged separately to your saved payment method. In exchange, you will receive Product Credit when the order is ready to ship.
How do I turn the Free Shipping shop offer on and off?
Go to your Lounge > Account Details > Your Shop Offers page. The “Free Shipping” toggle gives you full control to turn this offer ON or OFF whenever you’d like. When you change from ON to OFF or OFF to ON, the change goes into effect immediately.
Starting 3/7, the default behavior for this feature will be ON for all Ambassadors. If an Ambassador does not want to have this offer enabled on their PWS, they can simply follow the steps above to opt out by turning the toggle to OFF.
How do I include the Free Shipping shop offer in an existing order or Share-a-Bag with it?
Step 1: If you intend to place the order for your customer OR send them a Share-a-Bag link, go to the main Lounge menu and click on Create Customer Order. When the Create Orders page loads, click on the “Create Order” button under the Customer/Hostess Order section on top.
Step 2: Select an Event or Host (or skip this step) and select a Contact (or skip this step). When you get to the Quick Add screen, search for and add the items to the order as you normally would.
Step 3: In the promo message banner section, you will see a message prompting you to add items to the cart if you have an empty cart or one that hasn’t yet met the order minimum.
Step 4: Once you’ve added items and met the order minimum, the message will update to indicate your customer has qualified for free shipping.
Step 5: Click on “Add Free Shipping on me!” to reduce your customer’s shipping expense by $7.95 USD / $12.95 CAD. NOTE: this is a fixed discount amount, so if you choose expedited shipping, your customer will still be charged the difference (plus tax). You should now see the cost of shipping reduced by the Free Shipping shop offer. Remember: your customer gets free shipping, and you exchange a portion of your commission payout on this order equal to the cost of the discount for the same value in Product Credits.
Step 6: Once you’ve added the Free Shipping shop offer to the order, the message will update again to confirm that the offer has been added.
Step 7: Confirm the items in the order and that the Free Shipping shop offer is present in the summary and either continue to place the order or send the Share-a-Bag link to your customer so they can complete the order checkout on their own.
How do I allow my customer to add the Free Shipping shop offer to an order they’re placing on PWS?
Step 1: Make sure that you have turned on the Free Shipping shop offer on your Lounge > Account Details > Your Shop Offer page. Confirm that the “Free Shipping” toggle is switched ON.
Step 2: Your customer can browse on your PWS and add items to their Bag. When they go to their Bag, your customer will see their Bag page and the items they have added.
Step 3: In the promo message banner area with the gray background color, they will see a message prompting them to shop now if they have not yet met the $100 USD / $125 CAD order minimum to take advantage of the Free Shipping you are offering. Clicking on Shop Now will take them to the Home Page where they can browse New Arrivals and other bestsellers.
Step 4: Once the customer has met the order minimum, the promo message will update to indicate the free shipping has been applied, and free shipping will automatically add to their bag.
Step 5: The customer can proceed with Checkout and place their order. Note that they will see the Shipping total at $0 to them (less the shipping discount amount if they choose expedited shipping), but you will be covering the sample cost through a commission reduction on the order.
Is there a limit to how many a customer can receive?
There is NO LIMIT to the number of Free Shipping offers redeemed by any customer. As long as they place a qualifying order, and you have enabled the Free Shipping shop offer, your customers will qualify for the shipping discount.
Can a Free Shipping offer be combined with any other offer?
Yes! Free Shipping offer can be combined with other offers as long as the promotion requirements are met. Please note that if your customer qualifies for free shipping through Insiders Club, or Subscribe to Save, this will take priority over Your Shop Offer.
How can I see my orders or contacts that have received the Free Shipping shop offer?
In Lounge Orders, filter by “Your Shop Offer” to view a list of Orders that redeemed a Your Shop Offer.
How does the commission reduction work for when the Free Shipping shop offer is redeemed?
For the Free Shipping shop offer, if you have placed the order for your customer, your total order PRV will be reduced by the amount needed to cover the cost of the shipping discount. If your customer placed their order on your PWS, your total order PRV will be reduced by $5 USD/ $6 CAD. With the order thresholds, we’ll ensure your total order PRV is never less than zero. You will only have reduced earnings on the first 20% commission, so your total PRV for the Power Seller Bonus will not be reduced by this adjustment.
Here is an example of how the PRV reduction is calculated on an order that has the Free Shipping shop offer.
US Customer order with $150 in items, totaling 150 PRV
Free shipping Shop Offer results in a PRV reduction of 25 PRV ($5 / 0.20 = 25)
PRV Total: 150 – 25 = 125
20% Commission payout: $25 + $5 in PC
Can I use Product Credits to pay for the Free Shipping shop offer?
No, not at this time.
What if a customer chooses expedited shipping and adds the Free Shipping shop offer?
The Free Shipping shop offer is a fixed shipping discount amount of $7.95 USD / $12.95 CAD, regardless of the shipping service level selected on the order. So your customer’s shipping expense is only “Free” when they choose the base shipping rate. If they choose expedited shipping, your customer will owe the difference after the fixed discount amount is applied, plus tax. Your commission exchange for product credit will never be more than the amount of the shipping discount if you placed the order in the Lounge, or by $5 USD/ $6 CAD if your customer placed their order on your PWS..
What if a customer uses Store Credits or Gift Cards, how does that affect the Free Shipping discount?
Store Credits and Gift Cards are applied after an order has been totaled, just like cash. If a Free Shipping shop offer reduces the shipping cost to $0, then store credits/gift cards will apply entirely towards the orders items. The Free Shipping shop offer will still result in a commission payout exchange for Product Credits of equal value. Since store credits and gift cards also reduce PRV, it may be possible to have zero PRV on the order.
If there is insufficient PRV on the order items to cover the full exchange for Product Credits, then the effective exchange value will be reduced to only the amount available on the order. You’ll still get the full offer amount back in Product Credits.
Here’s an example:
Order containing a single $100 item with 100.00 PRV, including a Free Shipping shop offer for $7.95 off shipping.
$90.00 in store credit applied entirely towards the item, which reduces the available PRV from 100.00 to 10.00
39.75 PRV exchange needed for the $7.95 Free Shipping shop offer, but is capped at 10.00 PRV, or $2 commission payout (at 20%), for 7.95 in Product Credits.
Your Shop Offers: $10 off New Customer Offer
When: Monday, 4/4, at 9 am PT
What: The “New Customer Offer” is a great way to help convert new customers by offering them $10 off their first order of $100 USD/$125 CAD! The “New Customer Offer” will be available to use at your discretion, or as an always-on offer on your PWS (aka, “Your Shop”), which can be toggled ON/OFF from the “Your Shop Offers” Settings page in the AMB Lounge.
Lounge/Mimi Redemption:
PWS Redemption:
How do I turn the New Customer shop offer on and off?
Go to your Lounge > Account Details > Your Shop Offers page. The “New Customer Offer” toggle gives you full control to turn this offer ON or OFF whenever you’d like. When you change from ON to OFF or OFF to ON, the change goes into effect immediately.
Starting 4/4, the default behavior for this feature will be ON for all Ambassadors. If an Ambassador wants to have this offer disabled from their PWS, they can simply follow the steps above to opt out by turning the toggle to OFF.
Is there a limit to how many a customer can receive?
Yes, a customer can only redeem the New Customer offer on their first order as long as it meets the minimum order value threshold. Customers must have a registered account and be logged in while ordering so the system can determine if they are “new”. After they place their first order, they are no longer considered a “New Customer”.
Introducing new “EVER Skincare Flash Offer” and “Style Flash Offer”! Flash Offers are rotating offers that will change monthly or seasonally. You can choose your focus, style or skincare, or you can have both offers available to your customers at the same time. Flash Offers are a great way to reach new customers across categories or reward your VIP customers with exclusive, limited-time offers. The Flash Offers will be available to use at your discretion, or as an always-on offer on your PWS (aka, “Your Shop”), which can be toggled ON/OFF from the “Your Shop Offers” Settings page in the AMB Lounge.
Say hello to S&D Insiders Club, our Customer loyalty program.
S&D Insiders Club is a customer loyalty program designed to reward our VIP customers while helping Ambassadors generate increased sales and repeat business.
UNLOCK A YEAR OF BENEFITS FOR $29 US | $34 CAD
MEMBERSHIP INCLUDES:
What’s in it for the Ambassador?
MORE REPEAT ORDERS
A higher percentage of customers will shop more often when you reach out to help them redeem their credits earned and special offers they will get access to.
HIGHER AVERAGE ORDERS
Free shipping at $100/$125 CAD is likely to raise the average order value as customers will add to their cart to save on shipping.
S&D Insiders Club sign up order example
Please see the Pay Plan for more details on sales points and commissions.
For the Customer:
For the Ambassador:
Repeat Order with promotion used
Please see the Pay Plan for more details on sales points and commissions.
For the Customer:
For the Ambassador:
S&D Insiders Club Welcome Gifts will refresh periodically. Welcome Gifts are while supplies last. Current available gifts can be found here.
To receive a welcome gift, the customer must add the S&D Insiders Club membership (US $29 | CA $34) to bag along with at least $50 US/ $60 CAD in product (excluding tax, shipping and the cost of the S&D Insiders Club membership); then they can add a welcome gift of their choice. The cost of the Welcome Gift will be deducted from the order total in cart.
FAQs
S&D Insiders Club is a customer loyalty program designed to reward our VIP customers, while helping Ambassadors generate increased sales and repeat business.
What do you get as a S&D Insiders Club Member?
Current and available Welcome Gift styles can be found here: https://www.stelladot.com/insidersclub
Who can become a S&D Insiders Club member?
All customers are eligible to become S&D Insiders Club members. Ambassadors are not eligible to become S&D Insiders Club members.
How does a customer sign up for S&D Insiders Club?
There are 2 ways a customer can get a S&D Insiders Club membership:
1. Enroll directly at stelladot.com/styleclub. Add the subscription to bag or search for “S&D Insiders Club” and add to bag.
2. An Ambassador can sign up customers in Lounge and on Dottie by adding the S&D Insiders Club membership to bag.
How does the Welcome gift work?
There will be prompts in cart once the S&D Insiders Club membership has been added to bag encouraging the customer to add at least $50 in Style to their cart to qualify for the free welcome gift. The Membership and welcome gift must be in the same cart along with $50 in product for the welcome gift to discount. Please note, the welcome gift promo acts very similar to SSEOs, see below:
If a customer is becoming a S&D Insiders Club member and has two welcome gifts in cart + at least $50 in style, the lower value welcome gift will discount to zero.
The $50 in Style required to check out with the free gift excludes tax, shipping, any free gift styles, and the cost of the S&D Insiders Club membership
How does Free Ship work?
Free shipping will apply to the customer’s initial S&D Insiders Club order once the S&D Insiders Club membership has been added to cart over $100/$125. If the customer tries to place a subsequent qualified order within a 2 hour window the free shipping will not apply because it takes 2 hours for the system to enroll the customer in S&D Insiders Club.
The Ambassador will have a reduction in their PRV equivalent of $5/$6 CAD of commission and swapped for $5/$6 CAD PC back into your account. The PRV reduction only applies to 20% base personal sales commission. The PRV reduction does not impact PQV or PCQV.
Do Style for a Steal and Host 40% off credits count towards the $50 free gift threshold?
Yes. The $50 threshold is calculated on cart subtotal so the remaining balance of monthly Style for a Steal; and host 40% off would count towards the $50.
What do I as the Ambassador receive with S&D Insiders Club sign up orders?
A customer is significantly more likely to place another purchase within 60 days! Please note that there is no PQV or commissions paid on the S&D Insiders Club membership fee.
Please note the following restrictions when purchasing the S&D Insiders Club membership:
Only one S&D Insiders Club membership can be added to bag at a time
Host Rewards credits, and 40% off coupons cannot be used to purchase the subscription. However, Store Credit can be used on the subscription.
The S&D Insiders Club membership can only be applied to customer orders, Ambassadors cannot add the S&D Insiders Club membership to personal orders
How long do S&D Insiders Club Benefits last?
S&D Insiders Club members get to enjoy the perks benefits for 1 year from the membership purchase date.
Is a customer’s membership automatically renewed after 1 year?
The S&D Insiders Club membership does not automatically renew. Customers will receive an email encouraging them to renew their membership 30 days, 2 weeks, and 1 day before their membership expires. Ambassadors will be cc’d on all S&D Insiders Club expiration emails for awareness.
How does my customer cancel their membership?
Your customer will need to contact the Delight Center in order to cancel their subscription. S&D Insiders Club benefits will continue for one year from membership purchase date even if the membership is cancelled ahead of that date.
Can I cancel my customers’ membership on their behalf?
Yes, you can cancel your customer’s S&D Insiders Club membership by emailing the Delight Center at service@stelladot.com.
If a customer decides not to renew their S&D Insiders Club membership, what happens to their remaining credits?
Credits will remain with that customer after cancellation and will expire within 60 days of issue date.
Can I combine offers with S&D Insiders Club perks?
Yes! Host rewards, birthday rewards, monthly Style for a Steal, Subscribe to Save, and the majority of offers will work alongside S&D Insiders Club perks. If not, we will clearly call out that the promo cannot be combined in the FAQs.
What happens if a customer at an Event is a S&D Insiders Club member?
All S&D Insiders Club perks are tied to that customer. As long as you are placing an order under the customer’s account registered with S&D Insiders Club all benefits will apply on Event orders.
What happens to my commission on S&D Insiders Club repeat orders?
If a customer uses their free ship or credits on a S&D Insiders Club order, you receive 100% QV on the order and 100% PRV. If a customer is a S&D Insiders Club member but does not use free ship or credits with their order you receive 100% QV and 100% PRV on that order.
If I enrolled the customer in S&D Insiders Club and then they shop with another Ambassador, what happens?
No matter where your customer goes, their benefits will follow them and apply to all future orders. Use this as an opportunity to serve those in your contacts who are S&D Insiders Club members and use personal service and outreach to get that repeat order.
What marketing will my customer’s see for S&D Insiders Club?
There will be messaging on the site throughout the checkout process as well as the landing page stelladot.com/styleclub.
What emails will my S&D Insiders Club customers receive?
Your customers will receive the following emails:
Due to Ontario and Quebec province laws and regulations, credits will not expire for S&D Insiders Club members with a billing address in these regions. Please note, these customers will initially see a 60 day expiration date under Credits & Rewards, this date will be extended by 100 years within 30 days of purchase.
Ways to Renew Insiders Club:
Members can renew by adding Insiders Club to cart and checking out as usual. You can also renew on behalf of your customer in lounge by adding the S&D Insiders Club SKU to cart.
Your customer will not “lose days” if they renew before their year is up. For example, if a member joined May 15th 2018 and they renew May 1st 2019, their new membership will begin May 15 2019 and end May 15, 2020.
If your customer’s membership expires, they can join the program again at any point and receive all first time member benefits by visiting https://www.stelladot.com/insidersclub
CUSTOMER BENEFITS
AMBASSADOR BENEFITS
Easy to Edit and Cancel
You can make adjustments online, anytime up to 24 hours before the next scheduled order date. You can change your delivery frequency or next order date at any time.
https://vimeo.com/user34059362/review/392526503/6097eb4f27
View this video or use the steps below:
How does a customer put orders on Subscribe To Save?
It’s simple! Creating Subscribe To Save for an item can be done while browsing on a product page. To subscribe, simply select the Subscribe To Save option for your desired product, select your preferred shipping frequency, and then check out as normal.
Can Ambassadors send a shopping bag to a customer with Subscribe To Save selected for them to complete the order process?
Yes!
Please note: Subscribe to Save repeat orders cannot be added to events.
Can Ambassadors place or change orders on Subscribe To Save for customers?
No, for the security of your customer, she must personally place/change orders on Subscribe To Save and agree to the Customer Subscribe To Save Terms & Conditions.
How much do I earn on Subscribe to Save orders?
Ambassadors earn commission on S2S orders. If the S2S order qualifies for free ship (orders over $100/$125 CAD) for your customer, $5/$6 CAD of your commission will be swapped with $5/$6 CAD in Product Credit.
The Ambassador will have a reduction in their PRV equivalent of $5/$6 CAD of commission and swapped for $5/$6 CAD PC back into your account. The PRV reduction only applies to a 20% base personal sales commission. Your PQV and PCQV are not impacted by the PRV reduction.
How do you edit a Subscribe to Save order?
Please allow up to 24 hours for any modifications or cancellations to be processed.
If I want to order the full Regimen on my first initial order but then want to change which products are received and select different shipping schedules for each one, is that possible?
For the initial Regimen order, you will need to place the full Regimen on Subscribe To Save to take advantage of all of the savings, including free shipping. If you then decide that you do not need the full Regimen on the date scheduled, simply update or change your subscription under ‘My Account Settings’ → ‘My Subscriptions.’ To ensure updates to your subscription are still eligible for the free gift make changes within the subscription management system, under ‘My Account Settings’ → ‘My Subscriptions.’
Can you select Subscribe To Save for each product to be scheduled for different times?
Yes! Each product can be ordered and added to Subscribe To Save separately, with each having a distinct shipping frequency.
I would like to place a one-time order for a product that I do not have on Subscribe To Save, can it be added to my next Subscribe To Save order to combine and save on shipping?
Yes, you can add any product to an upcoming Subscribe To Save order and save on shipping! To add your one-time purchase, go to Account Settings > My Subscriptions and on the My Next Order tab you can add the item as an add-on item to your next subscription.
Note: No, only subscribed products will have 10% off.
How do I cancel a Subscribe To Save or Auto-Delivery order?
You can cancel online at any time up to 24 hours before the next order date by editing your Settings:
When will Subscribe Save orders charge and when will I know it shipped?
You will be automatically charged to the credit card on file for each shipment on the requested schedule. A reminder email will be sent to customers 3 days before the Subscribe To Save order is scheduled to process, allowing time for necessary adjustments 24 hours before the order date. Customers will receive a confirmation email when the order is placed and an additional notification when your order has shipped.
How can I see a future Subscribe To Save order date?
This can be viewed in your Subscribe To Save settings:
If I add multiple products on Subscribe To Save that are each set for a different frequency, does the total of all of my Subscribe To Save orders qualify me for free shipping?
The qualification for free shipping is determined by looking at the total amount spent when the order for each product processes. If you have one or more products processed on the same day, those items are combined, one order is created and the total spend for that order is used to determine qualification for shipping.
When will customers see the 10% back in Product Credit in their customer account?
Customers will see the 10% back in Product Credit in their customer account after the 2-hour order cancellation window.
When do Subscribe to Save Product Credits for Customers and Ambassadors expire?
60 days.
What orders do not count towards Host Rewards?
How do I upgrade a link to an event?
What reporting do I have?
How do the 30 days work?
The 30 day earning period starts when the first order is placed against a link. That order could be a customer or the Hostess’ personal order. The Hostess has 30 days to share and earn rewards before the rewards period resets. To extend the rewards period, create an event for the customer. This will automatically extend the earning period to the dates you selected when creating an event.
How is a Host Link different from an Event?
The links are one and the same. The event creation allows a Host Link expiration to be extended.
How do you create an event?
An Event must be set up by an Ambassador in the Lounge. Go to: Events > Book an Event to create an event.
Details to subject to change without prior notice.
In 2022, we are updating our offerings for Ambassadors and Customers. We have updated our Host Rewards for everyone as well as created a new always on offer for Ambassadors!
Get 10% back in Credit + FREE shipping for shopping in style!
What: Stella & Dot Family of Brands is offering our Ambassadors Product Credit back on jewelry, accessories, bags, and apparel (*other exclusions apply, see below) AND FREE standard shipping!
Ambassadors will receive 10% back on style items on orders that have $100/$125CAD+ of style in cart after their Ambassador discount and credits are applied!
When: 10% back in PC begins Monday 1/3/22 at 9:00am PT and free shipping begins 1/21/22 at 12:01am PT.
Where: US and CA
Who: Ambassadors can take advantage of this always on offer!
How does this Ambassador Offer work?
The spend threshold of $100/$125+ CAD and 10% back in PC is calculated AFTER the Ambassador discount and credits are applied. And the order gets FREE standard shipping. You can change the standard shipping to another method and only cover the difference!
Please note that the 10% back in PC for $100/$125+ CAD in style is not before the Ambassador discount. The 10% back in PC is calculated before tax and shipping.
How does this work for Ambassadors?
Simply add any eligible style to bag. The 10% back in Product Credit will automatically calculate in cart. Once order is placed the PC will be loaded into the Ambassador’s account after the 2 hour cancellation window.
For example:
Claire has a cart of $200 retail when shopping a personal order in her lounge. $150 of the cart is of style items. With the Ambassador 25% off of the new cart total is $150, and the new total for the style items is $112.50.
Claire qualifies for the 10% back in PC because the total of the style items after all discounts is still over $100. The amount of PC that Claire earns is off of the amount paid on the applicable style items, she receives $11.25 in PC.
When does Product Credit expire?
Once awarded the PC will expire within 60 days.
Is there a limit to how many orders an Ambassador can qualify for 10% back in PC + free shipping per month?
No, this offer is unlimited and valid as long as the qualifications are met for each order.
What items are eligible for 10% back in Product Credit?
Almost all style items across jewelry, accessories, bags, and apparel are eligible! Some exclusions apply and will be noted; see more details below.
What items count towards the $100/$125 CAD spend threshold?
Only items eligible for $100/$125CAD+ spend threshold are also available for the 10% back in PC. See exclusion list below.
Is this promotion valid at Events?
Yes, this promotion is valid at Events and through Host Rewards Links. Rewards will be earned on the discounted price.
Can Ambassadors apply Host Rewards and credits towards this purchase?
Host Rewards and product credits can be redeemed, and will apply to retail price. Spend thresholds must be met after all credits are applied to receive the 10% back in PC.
How does this promotion work with other promotions?
Are there any exclusions?
Yes, the below items are excluded from the spend threshold as well as the 10% back PC on style items.
Is the 10% back in Product Credit impacted by returns?
No, when the order is placed, PC is awarded after the 2 hour cancellation period.
Details to subject to change without prior notice.
4th of July FLASH Sale
25% – 75% off Style!
Who: Customers and Ambassadors
What: For a limited time get 25-75% off! Ever is excluded.
When: This promotion begins Tuesday, June 28th at 9am PT and ends Tuesday July 5th at 11:59pm PT, or WHILE SUPPLIES LAST! Please note: if we sell through all available inventory we will not be offering more.
How: Temporary sale items priced as marked.
Is this promotion valid at Events?
Yes, this promotion is valid through Event links, at Events, and through host Links.
Can this be combined with any other promotions?
In order to take advantage of the sale in the same order as other promotions, customers must meet the spend threshold after all other discounts are applied. Note: Birthday discount applies to full-priced items only.
Is there a limit to how many boutique items a customer can purchase?
Yes, there is a limit to 5 of each item per order.
Can customers apply Host Rewards and Insiders Club credits towards this purchase? Is this combinable with the Ambassador 25% discount?
Host Rewards and Insider Club credits can be redeemed, and will apply to the listed price. Host Rewards are earned based on the cart price, after all discounts and rewards have been applied.
Host cannot apply a 40% off credit on top of an already discounted item.
The sale items are not eligible for the Ambassador 25% every day discount.
Can this promotion be combined with Birthday Rewards?
No, Birthday Rewards only apply to full priced items.
Can sale styles purchased during this promo be returned?
Our standard return policy applies on styles purchased during this promotion. Final sale items are as marked.
Will there be any price adjustments made on prior purchases?
We will not be offering price adjustments on prior purchases. This is in line with our standard return policy.
Can I place this order for my customer?
Yes, you can place a customer order in the Lounge.
How will I earn PQV and Commission?
These items will have the .6 promotional sales points multiplier.
Spend threshold exclusions:
Our Birthday Rewards program is a way to show a little extra love to our customers during their birthday month! Customers with eligible birthdays will receive $25 USD/ $30 CAD off their purchase of $75 USD/ $90 CAD valid beginning the first of every month at 12:01 am PT and ending the last day of every month at 11:59 pm PT. The discount will automatically apply to the first qualifying order they place during their birthday rewards redemption dates.
Customers with eligible birthdays will be notified via email the first week of their birthday month. In order to redeem, customers with birthdays (entered into their account) must add $75 USD/ $90 CAD or more of the product to their cart. Once $75/ $90 CAD worth of items are added to the cart, the discount will automatically apply in the cart to full-priced styles. The birthday promo will expire at the end of your customer’s birthday month unless otherwise stated in the FAQs.
Please note: In order for a customer/Host to be eligible for birthday rewards she must have created a customer account on stelladot.com and entered her birth date before the 25th of the previous month.
*Birthday Rewards will NOT be running during the S&D Dollars Redeem period. December Birthday Rewards will roll into January and are redeemable 12/01 – 12/27 and 1/8 – 1/31 at 11:59 pm PT.
How do I view my monthly birthday customers?
Customers with eligible birthdays will be notified via email the first week of their birthday month. Ambassadors will receive a copy of the email that your customers will receive, however, to spare your inbox, we will not be CCing Ambassadors on each customer email. Instead, you can easily reference your Birthday customers in the Lounge by following these steps:
Does my customer need to be opted into marketing emails to be eligible for this promotion?
No! While your customers will receive an email reminding them of their birthday rewards, the discount is automatically loaded to customer accounts and will not require a promo code via email.
How will my customer receive this offer?
Each customer with an eligible birthday will have the birthday rewards promo automatically uploaded to their customer account. Redeeming is easy! Simply follow the below instructions:
1. Log in to your customer account
2. Add $75/ $90 CAD or more in product to your bag
3. Discount will apply automatically in cart
Can my Host redeem this offer?
If your Host has a birthday entered into her profile she is eligible to receive the offer.
My customer received a birthday promotion in a different month, but she didn’t get the chance to use it. Can I add her to next month’s email?
No, customers are only eligible to receive one birthday reward per calendar year in the month of their birthday.
Are there any exclusions from redeeming this offer?
Gift cards, Charity Items, Style Club Memberships, out-of-stock styles, and back-ordered styles are excluded from the discount. Other exclusions may apply.
How will this promotion work with other promotions?
Please keep in mind, Birthday Rewards are applied to full-price products only. You can shop promotions and use birthday rewards in the same order, however, birthday rewards will only apply to non-promotional items. Additionally, any offers with a spend threshold would apply AFTER the birthday discount is applied.
My customer doesn’t have an account, how can she create one?
She can create an account in the following 3 ways:
What if my customer makes a return on the order, will the credit be added back to their account?
No, if your customer makes a return on the order they will not receive the credit back to their account.
What if my customer does not have any eligible items in their cart to receive the promo?
If your customer has only discounted item in their cart, the Birthday Rewards promo will remain in their account and will be eligible on the next order within their birthday month.
Why are Birthday Rewards redeemable on full-price items only?
Birthday Rewards will now apply to full-priced items only (this means that all sale and promotional items will be excluded from this promo). The offer will auto-apply to the first qualifying purchase during the customer’s birthday month. This means, if the customer makes a purchase in which the Birthday Rewards will not apply, the rewards will be saved to their account and auto-apply to their order of $75 USD/ $90 CAD, on the full-price items only.
This helps ensure multiple promotions can stack correctly against one another so your customer gets the maximum benefit. In addition to streamlining the way our promotions stack and simplifying the customer experience, this change also focuses the customer on full-priced items (vs. discounted items in option 1) and therefore has the potential to drive more sales for you!
SMS messaging is a great way to stay in the know about products, perks, promotions, and more for both Ambassadors and Customers!
With customers spending less time opening emails and more time engaging with text, SMS offers a huge opportunity to help customers stay in the know about the latest at S&D and drive sales. According to our text partner, 97% of SMS messages are opened within 3 minutes of receiving, and offers delivered via SMS have a 10x higher redemption rate!
Anyone visiting stelladot.com from their mobile device will be greeted with a pop up with instructions on how to opt in.
A few 411s:
How do you opt into text messages?
Ambassador can opt in with:
US: Text AMBASSADOR to 81019.
CANADA: Text AMBASSADOR to 783552.
We’ll send you a text back.
Customers:
US: Text SHOPSD to 81019
CANADA: Text SHOPSD to 783552
We’ll send a text back and ask that you reply with your email address. Once you do, we’ll text your 10% off promo code.
How do you opt out of text messages?
Reply ‘STOP’ in the message thread.
Customer-only offer: score 10% off!
SMS is LIVE in the US & Canada and we’re bringing back our opt-in offer. As a thank you to customers who choose to opt in to receive texts from us, they will receive a promo code for 10% off. This is an ongoing campaign.
Please note: 10% off codes will not be shared with or valid for Ambassadors.
Customers opt-in by:
We’ll send a text back and ask that you reply with your email address. Once you do, we’ll text your 10% off promo code. If you have already opted in previously, you will not be eligible to receive the 10% off promo code.
Redeeming the Offer: Simply add products to the bag and begin to checkout. Please note- You MUST enter your unique promo code for the 10% discount to apply.
Are there any exclusions from redeeming a 10% discount?
Sale items, auto-ship orders, gift sets, gift cards, charity items, all regimens, out-of-stock styles, back-ordered styles, Starter Kits, enrollment Product Credit add ons, and Insider’s Club Memberships are excluded from the 10% discount. Items purchased with a Hostess Half off coupon will not qualify for the 10% off promo.
Can my Hosts use Host Rewards, Half offs, and Insider’s Club credits towards this purchase?
Yes, credits will be earned on the discounted price. Hostesses and Customers can also redeem rewards on the same order. Credits will be applied before the 10% discount.
Can this be combined with any other promotions?
Sale items, Birthday Rewards, Monthly Exclusive Offers, and Subscribe to Save purchases will not receive a 10% discount.
Can I use my Ambassador discount on top of the promo?
No. This offer is only for valid for customers.
Can products purchased during this promotion be returned?
Yes, our standard return policy applies. Please note, all personalized engraved styles cannot be returned or exchanged.
Subscribe to Save: Can Customers stack the discount on top of a first-time subscription at check out?
Yes, if a customer is subscribing to a new product to get 10% off, their promo code may still be applied at checkout for an additional 10% off. However, they cannot apply the 10% discount to orders already on subscription.
How will I earn PQV/Commission during this promotion?
You will earn PQV & Commission. The amount will all be based on the discounted price of the item.
Can I earn Host Rewards on this promotion?
You and your customers can earn Host Rewards. Host Rewards will be based on the discounted price of the item.
Can I place this order for my customer?
Yes, you can place a customer order in the Lounge. They will need to share their promo code with you.
Will adjustments be made for prior purchases?
No, there will be no adjustments for prior purchases.
Where is this promotion valid?
This promotion is valid in the US and Canada.
