We have heard your feedback on our new Spring Look Books and wanted to share the actions we are taking to address your questions and concerns.
Inventory: Out of Stock items
The intention of our Look Book is to showcase all of our available styles in an easy to browse format. While our standard practice is to only feature products that have enough inventory on hand for the season, in rare occasions, a product may sell out faster than predicted.
Additionally, while we have deep inventory in most of our apparel, there are a few sizes that are sold out. We are so sorry for any confusion this has caused and will be reviewing our practices to better clarify inventory status.
To help clarify the inventory status of anything showing as out of stock in our Spring book, we are working on updating the digital Look Book with an addendum providing more information about which items have limited sizing, are coming back in stock soon and when, and what items are out of stock for good. We will also make this available to print separately. The addendum will be added to the Digital Look Book by end of day Friday, 1/17. We will also update this post with a printable addendum.
Printing at home
We have increased the resolution to 300 dpi of the Look Book you can view and download via ISSU to improve the quality and make them more printable at home. Digital Look Books can be shared and downloaded at these links: Stella & Dot | KEEP | EVER | S&D Family
We’ve heard your feedback and are so sorry for the expensive shipping charges from Print Shop, specifically for Look Books shipping to Canada. To help alleviate the extra shipping fees, we will be making Family of Brands Look Books to purchase in the Lounge. Brand specific Look Books will still need to be ordered via the Print Ship. As a reminder, the 3 ways to get printed Look Books are:
Non-Stella & Dot apparel shown in our Look Book
We capture a wide variety of looks to showcase the versatility of our pieces and show customers not only how to style with our own clothing, but how they can style with other brands they know, love, and might find in their own closet. In the future, we will be sure to indicate any products from other brands featured on models.
As we look ahead and plan for future collections and Look Book releases, please know we are working on the following improvements:
Thank you for your continued patience and partnership as we navigate our new processes. Please know that we are always committed to making it right and providing you with the best tools to serve your business!
Your Home Office