Our Referral Rewards program is designed to help you expand your network by making it easier for you to reach out to customers and get new customers from their network. Rather than having to ask someone to host an event, and then creating an event in the lounge, you can now contact a customer after they place an order and share how they can get rewards by shopping and sharing their link.
Your business is based on word of mouth and these referral rewards let customers share 50% off deals while she gets to earn 50% of an item of her choice! It’s as easy as 2 orders & $200 in sales- and she can even be one of those future orders.
Think of all referral rewards as a soft opening for booking an event! Virtual or in person events are still the best way to maximize your sales, the customer experience and her rewards!
What’s new for October?
As we approach the busiest shopping and earning season of the year, we enhanced your Referral Rewards program to make it easier to share S&D and get more NEW customers from other customers!
Starting October 1, every customer will automatically get their own referral link that they can share as they wish with friends. When friends shop using the link, they will get access to Monthly Exclusive Offers and the customer who shared her link will rack up the Referral Rewards!
If the customer wishes to hold an event, they can do that too – just as they do now.
Where do I find the Referral Link?
When does a customer start earning Referral Rewards?
A customer starts to earn referral rewards when she has 2 orders ($200 in sales) on her own referral link. One of those orders can be hers.
How do I upgrade a link to an event?
What reporting do I have?
How does the 30 days work?
The 30 day earning period starts when the first order is placed against a link. That order includes the Referrer’s personal order. The Referrer has 30 days to share and earn rewards before the rewards period resets. To extend the rewards period, create an event for the customer. This will automatically extend the earning period to the dates you selected when creating an event.
How is a Referral Link different from an Event?
The links are one in the same. The event creation allows a Referral Link expiration to be extended.
How do you create an event?
An Event must be set up by an Ambassador in the Lounge. Go to: Events > Book an Event to create an event.
Returns & Customer Rewards:
Can I run a Mystery Customer event?
When an Ambassador hosts a Sales Event without having or disclosing the Hostess prior to Hostess Rewards being earned, this is called a “Mystery Hostess.” If you decide to offer a Sales Event with a Mystery Hostess, you need to be aware that any such giveaway is yours and not from S&D. See policies and procedures for more details.
We recommend you use the program as intended to tap into new customers from a customer’s network helping you have an endless stream of new customers. Monthly Exclusive offers are a great shopping incentive for customers. Insiders Club and Subscribe to Save perks are designed to reward VIPS for loyalty. We believe by using the programs as intended you will maximize your earnings!
Can my customers promote a referral link on social media?
Yes, your customer can promote a link on social media.
What happens if my customer shops off of a friend’s link?
All customers have the option at checkout to select their preferred Ambassador. If they use a referral link generated by another Ambassador’s customer, the customer will be directed to their PWS and the customer will need to choose your name at checkout.
If you have a customer who has you listed as their preferred Ambassador in their account settings, goes to an event of another Ambassador and shops with them, and they get an order confirmation sharing their referral link, that link will still be set to credit you, the original preferred Ambassador.
Referral Rewards Launch Live Training and Q&A recording here.
For all questions about Referral Rewards, please contact the Delight Center.
Below is a list of current reported bugs and feature requests. No need to contact us for the following – we’re on it and will keep you posted on updates:
1. To earn rewards, you must FIRST get a link, then shop it and share it.
Simply shopping on a PWS will not credit that order to a link, although the order will generate a referral link of its own so that an Ambassador can follow up and encourage them to shop and share.
This original order will not be reassigned to that link. We keep it this way since most shop an alternative event and we do not want to create a customer conflict not to shop an event they are invited to.
See the “how to earn” section above for tips to locate your customer’s Referral Link.
Please note the Delight Center will not move these orders onto a referral link after October. However, because it’s unclear whether or not a customer is shopping on a referral link, we understand that some of your customers need their orders reassigned. If you need an order moved to a referral link in October, please email firstname.lastname@example.org:
Please note: As a part of the Delight Center’s workaround, you may notice the link will be updated to an event. This is a temporary solution. Additionally, we will not be able to reassign orders to referral rewards links starting in November, at which point we will have improved the site experience.
2. A link is automatically generated for all customer accounts.
You can proactively find the link in your contacts. Additionally, it will be sent to all customers with an order confirmation. That order is NOT credited on that link, as that order could be associated with another event/ link.