Launch timing: You will be unable to place personal orders between 8am PT – 9am PT on 10/6 while we load the new collection on our site. If you are on the checkout page during this time and keep the page open after 9am PT you will have to refresh the page to checkout.
Check out these assets to set yourself up for success:
Ambassador Early Access: As our VIPs, Ambassadors get first access to product before it launches to customers. Products open for Ambassador early access are able to be discounted up to 50% off (25% discount or 50% off sampling discount).
Monthly Perks Discount: When you sell 500 points (PQV) by the end of each month (11:59 pm PT), you will unlock access to your Monthly Perks for the following month, which you can apply to almost anything!
Samples: Product personally purchased by an Ambassador to display at events or take photos of
Sampling: The process of purchasing product with your Ambassador 25% off discount or earned 50% off discount. The 50% off discount is only applicable to earners during sampling windows. (EVER products may only be purchased at 25% Ambassador Discount)
Sampling window: Period of time when earners can purchase their samples at 50% off discounts (some exclusions apply)
Season: The same as a quarter, a grouping of 3 months
Seasonal Discount: Sell 1,000 points (PQV) in a season and earn a discount worth $250, and you purchase it for only $62.50! For Canadians the discount is $330, and you purchase it for only $82.50!
Points (PTS): Points are the same as PQV
PQV: Personally Qualified Volume
Qualify: sell 300 points in a month
New: “New” refers to a new style that we see carrying forward. If it sells out, we will reorder. A new style can shift to “seasonal” in the future when it’s no longer in season. We will always give you a heads up on the PAL when this change is made.
Due to production and shipping delays caused by COVID-19, the following products will be arriving a little later than expected. We are working with our vendors and carriers to get all products in our hands as quickly as possible and ready for our published launch dates. Additionally, while the rest of our new arrivals are scheduled to arrive on time, we may continue to see shipping delays impacting the delivery of other products. We are closely monitoring all products and will keep you posted on any changes.
We will be accepting backorders on the following:
Our sampling policy on Stella & Dot and KEEP Collective styles
Please purchase and maintain no more than two! One as a sample and one for personal use.
Return Policy on samples at 50% off
Ambassador sample orders are eligible for a refund or exchange within 14 days of the order date on the original order.
Ambassador apparel orders: To manage inventory and costs, it is necessary for us to enforce a strict 14-day return policy for unworn Ambassador orders. Additionally, Ambassador apparel orders can only be returned for store credit. Do not buy more than you intend to keep.
Due to the make of our bags, bags require 90-120 days production lead time to restock, depending on size, features, unique components and proprietary details, with an additional 40-60 days to deliver to our fulfillment center. Handbags require more production time than our other accessories due to their many components, unique details, as well as lead times from our various vendors:
Ambassador Early Access
Get early access on 10/6 on the following products to purchase:
50% off Ambassador Sampling Discount: 10/6 – 10/21
REMINDER: PRV, PQV or WV are not earned on the items discounted at sampling 50% off.
Your perks will apply to your bag in the following order.
Earning Sample Perks
How can I earn 50% off sampling (on applicable products)?
Ambassadors that sold 300+ PQV cumulative from July 1 – September 30, 2020 will receive 50% off sampling on applicable products.
I’m a new Ambassador in my first 30 days. Do I receive an additional discount on samples?
No, you will not receive an additional discount. As a new Ambassador, you already receive 50% off samples in your first 30 days.