Launch timing: You will be unable  to place personal orders between  8am PT  –  9am PT on 10/6 while we load the new collection on our site. If you are on the checkout page during this time and keep the page open after 9am PT you will have to refresh the page to checkout.


Ambassador Early Access: As our VIPs, Ambassadors get first access to product before it launches to customers. Products open for Ambassador early access are able to be discounted up to 50% off (25% discount or 50% off sampling discount).

Monthly Perks Discount: When you sell 500 points (PQV) by the end of each month (11:59 pm PT), you will unlock access to your Monthly Perks for the following month, which you can apply to almost anything! 

  • Get $50 in product for $12.50 USD
  • Get $60 in product for $15 CAD

Samples: Product personally purchased by an Ambassador to display at events or take photos of

Sampling: The process of purchasing product with your Ambassador 25% off discount or earned 50% off discount. The 50% off discount is only applicable to earners during sampling windows. (EVER products may only be purchased at 25% Ambassador Discount)

Sampling window: Period of time when earners can purchase their samples at 50% off discounts (some exclusions apply)

Season: The same as a quarter, a grouping of 3 months

Seasonal Discount: Sell 1,000 points (PQV) in a season and earn a discount worth $250, and you purchase it for only $62.50! For Canadians the discount is $330,  and you purchase it for only $82.50!

Points (PTS): Points are the same as PQV

PQV: Personally Qualified Volume

Qualify: sell 300 points in a month

New: “New” refers to a new style that we see carrying forward. If it sells out, we will reorder. A new style can shift to “seasonal” in the future when it’s no longer in season. We will always give you a heads up on the PAL when this change is made.

  • Cooking Pot – Silver – Collector’s Edition
  • Pumpkin Pie Slice – Rose Gold – Collector’s Edition
  • Turkey – Rose Gold – Collector’s Edition
  • Snakeskin Single Leather Band – Mulberry/Maroon – Collector’s Edition
  • Thanksgiving Collector’s Edition Set 
  • Rebel Studs – Gold
  • Crush It Essentials Crossbody – Black Quilted
  • Crush It Carry On – Black Quilted
  • Crush It Beauty Bag – Blush Camo
  • Pouf – Black/ Cream Stripe
  • Pouf – Camo
  • Pouf – Pink Champagne
  • Pouf- Leopard
  • Adjustable Stella Strap – Gold/Hot Pink/Rosegold
  • Adjustable Stella Strap –  Gold/Black/White
  • Adjustable Stella Strap – Gold/Dark Blue/Red
  • Adjustable Stella Strap – Gold/Hunter Green/Dk Navy
  • Adjustable Stella Strap – Gold/Black/Blush/Cream
  • Adjustable Stella Strap – Gold/Crimson/White
  • Adjustable Stella Strap – Gold/Royal Blue/Yellow
  • Adjustable Stella Strap – Rose Gold/Black/White
  • Adjustable Stella Strap – Silver/Black/Blush/Cream
  • Adjustable Stella Strap – Silver/Black/White
  • Sisterly Love Set
  • Weekender Duo
  • FLASH with Rebel Studs Set
  • Sale styles
  • Dress for Success styles
  • EVER products
  • Starter Kits
  • Gift cards
  • Backordered items 
  • Out of stock styles 

Due to production and shipping delays caused by COVID-19, the following products will be arriving a little later than expected. We are working with our vendors and carriers to get all products in our hands as quickly as possible and ready for our published launch dates. Additionally, while the rest of our new arrivals are scheduled to arrive on time, we may continue to see shipping delays impacting the delivery of other products. We are closely monitoring all products and will keep you posted on any changes.

We will  be accepting backorders on the following:

  • Delicate Charm Keepers Silver & Rose Gold – 10/23 BIS date 
  • Cushion Cut Ring – 10/18 BIS date
  • Both Side Zip Apparels – 10/11 BIS date
  • Chain Jewels Hoop Earring – 10/14 BIS Date
  • Shaggy Chain Jewels Statement Bracelet – 10/12 BIS date
  • EVER Out the Door Palette – Twilight – 10/9 BIS date
  • EVER Holiday Color Quickie – 10/9 BIS date
  • The Zip Pullover – Burgundy – 10/11 BIS date
  • The Zip Pullover – Light Black – 10/11 BIS date


Our sampling policy on Stella & Dot and KEEP Collective styles

Please purchase and maintain no more than two! One as a sample and one for personal use.

Can I return or exchange my engravables (bags and jewelry)?

No, due to the custom personalization of each piece, we will not accept returns or exchanges on any items that have been personalized/engraved. Engravables that have not been personalized (purchased blank/unengraved), may be returned per our  standard return policy.


  • If the image on the Personalization Worksheet or item image in the Lounge is different from what you received
  • If the font and/or letter selected during personalization are different from what you received. Please note, the Delight Team will validate upon your exchange request
  • If there are quality issues (i.e. a manufacturer’s defect), such as off-center engraving or a scratched item

If you need to replace your Personalized/Engraved Products, please contact the Delight Center within 120 days of purchase and they will assist you with your replacement. Please note, you will not be able to process returns/exchanges/replacements on engravable items through your Lounge.

Return Policy on samples at 50% off

Ambassador sample orders are eligible for a refund or exchange within 14 days of the order date on the original order. 

Ambassador apparel orders: To manage inventory and costs, it is necessary for us to enforce a strict 14-day return policy for unworn Ambassador orders. Additionally, Ambassador apparel orders can only be returned for store credit. Do not buy more than you intend to keep. 


Due to the make of our bags, bags require 90-120 days production lead time to restock, depending on size, features, unique components and proprietary details, with an additional 40-60 days to deliver to our fulfillment center. Handbags require more production time than our other accessories due to their many components, unique details, as well as lead times from our various vendors:

  • Components include: body material, filler, zippers, hardware, trims, binding and webbing
  • Unique details: our trims are custom-made and dyed to match our color standards; often they’re also offered in proprietary prints
  • Sourcing: our trims are sourced from various vendors and therefore each have their own lead timesWe appreciate your patience and think you’ll find that it will be worth the wait!

Ambassador Early Access 

Get early access on 10/6 on the following products to purchase:

  • KEEP Collector’s Edition (can sample up to 25% off)
  • Stella & Dot October Mainline (can sample up to 50% off)
  • KEEP Collective October Mainline (can sample up to 50% off)

50% off Ambassador Sampling Discount: 10/6 – 10/21

  • Ambassadors who earned 50% off by selling 300+ PQV cumulative from July 1 – September 30, 2020 can enjoy their discount on almost all Stella & Dot and KEEP Collective products! Not combinable with your everyday Ambassador 25% Discount
  • 50% off discount replaces your 25% Ambassador Discount during sampling. 

REMINDER: PRV, PQV or WV are not earned on the items discounted at sampling 50% off. 

Redeeming Perks                    

Your perks will apply to your bag in the following order. 

  1. Product Credit (applied to the full current price of items)
  2. Your Ambassador discount. 

Earning Sample Perks

How can I earn 50% off sampling (on applicable products)?

Ambassadors that sold 300+ PQV cumulative from July 1 – September 30, 2020 will receive 50% off sampling on applicable products. 

I’m a new Ambassador in my first 30 days. Do I receive an additional discount on samples?

No, you will not receive an additional discount. As a new Ambassador, you already receive 50% off samples in your first 30 days.

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