Gifting bundles inventory update
We’re sorry to say our shipment of Rebel Studs in both Silver and Gold is unexpectedly delayed. The Rebel Studs and three bundles listed below will be in stock by end of day Monday, 11/16.
Additionally, the Strength Bracelet and associated bundle will be in stock on 11/20.
Check out these assets to set yourself up for success:
Will November New Arrivals be open for 50% off?
Not at this time. In order to preserve inventory for customer sales during our busiest shopping season, November New Arrivals will not open for 50% sampling and are not eligible for the Monthly Perks Discount. We have extended the November Monthly Perks Discount through December to give you more time to redeem, and will open 50% sampling on November arrivals during January sampling, pending available inventory. Your 25% Ambassador Discount will apply to November New Arrivals or you may also use Product Credit.
Ambassador Early Access: As our VIPs, Ambassadors get first access to product before it launches to customers. Products open for Ambassador early access are able to be discounted up to 50% off (25% discount or 50% off sampling discount).
Monthly Perks Discount: When you sell 500 points (PQV) by the end of each month (11:59 pm PT), you will unlock access to your Monthly Perks for the following month, which you can apply to almost anything!
Samples: Product personally purchased by an Ambassador to display at events or take photos of
Sampling: The process of purchasing product with your Ambassador 25% off discount or earned 50% off discount. The 50% off discount is only applicable to earners during sampling windows. (EVER products may only be purchased at 25% Ambassador Discount)
Sampling window: Period of time when earners can purchase their samples at 50% off discounts (some exclusions apply)
Season: The same as a quarter, a grouping of 3 months
Seasonal Discount: Sell 1,000 points (PQV) in a season and earn a discount worth $250, and you purchase it for only $62.50! For Canadians the discount is $330, and you purchase it for only $82.50!
Points (PTS): Points are the same as PQV
PQV: Personally Qualified Volume
Qualify: sell 300 points in a month
Seasonal: a seasonal style is backed by a tight buy and once it sells out it will not be reordered because by the time it comes back in stock it will no longer be seasonally relevant or in demand.
Core: new carryforward.
New: is any style that is neither core nor seasonal – depending on its performance we will decide to reorder once out of stock.
Our sampling policy on Stella & Dot and KEEP Collective styles
Please purchase and maintain no more than two! One as a sample and one for personal use.
Can I return or exchange my engravables (bags and jewelry)?
No, due to the custom personalization of each piece, we will not accept returns or exchanges on any items that have been personalized/engraved. Engravables that have not been personalized (purchased blank/unengraved), may be returned per our standard return policy.
If you need to replace your Personalized/Engraved Products, please contact the Delight Center within 120 days of purchase and they will assist you with your replacement. Please note, you will not be able to process returns/exchanges/replacements on engravable items through your Lounge.
Ambassador Early Access
Get early access on 11/10 on the following products to purchase:
On 11/10 we are launching Holiday sets from all 3 brands: Stella & Dot, Keep Collective and EVER. These sets are meant to be easy gifts for your customers to shop and are all sets that were featured in the Holiday Lookbook. Note that they will also still be live in the Lounge, however not available for either sampling or Ambassador discounts.
Your perks will apply to your bag in the following order.
I’m a new Ambassador in my first 30 days. Do I receive an additional discount on samples?
No, you will not receive an additional discount. As a new Ambassador, you already receive 50% off samples in your first 30 days.