Samples: Product personally purchased by an Ambassador to display at events or take photos of
Sampling: The process of personally buying product with your Ambassador 25% off discount or earned 50% off discount. The 50% off discount is only applicable to earners during sampling windows. (EVER products may only be purchased at 25% Ambassador Discount)
Sampling window: Period of time when earners can purchase their samples at 50% off discounts (some exclusions apply)
Season: The same as a quarter, a grouping of 3 months
Points (PTS): Points are the same as PQV
PQV: Personally Qualified Volume
Qualify: sell 300 points in a month
Our February Capsule is already flying off the shelves! The Layered Heirloom Necklace in Silver is particularly selling quickly and has exceeded our sales expectations.
To reserve inventory to fuel your sales all month long, we are going to pause 50% sampling on this piece, effective immediately.
A seasonal style is backed by a tight buy and once it sells out, it will not be reordered because by the time it becomes back in stock, it will no longer be seasonally relevant or in demand.
January’s seasonal styles are:
Stella & Dot
February new arrivals from Stella & Dot do not have any seasonal styles.
Our sampling policy on Stella & Dot styles
You may only purchase and maintain one (1) unit of any item at any given time. If for any reason you feel for any reason you feel that you would like to preserve a personal item for your own use, you may purchase one (1) additional unit of that item for these purposes only.
Can I return or exchange my engravables (bags and jewelry)?
No, due to the custom personalization of each piece, we will not accept returns or exchanges on any items that have been personalized/engraved. If you’ve purchased an engravable piece, but did not actually personalize the item (it was purchased blank/unengraved), then the standard return policy will apply.
The only exception to the no-returns policy is in the following circumstances:
If you need to replace your Personalized/Engraved Products, please contact the Delight Center within 30 days of purchase and they will assist you with your replacement. Please note, you will not be able to process returns/exchanges/replacements on engravable items through your Lounge.
Return Policy on samples
Ambassador sample orders are eligible for a refund or exchange within 14 days of the order date on the original order.
Ambassador apparel orders: To manage inventory and costs, it is necessary for us to enforce a strict 14-day return policy for unworn Ambassador orders. Additionally, Ambassador apparel orders can only be returned for store credit. Do not buy more than you intend to keep.
Ambassador Early Access (your EVERYDAY 25% off Ambassador Discount)
Get early access on 2/4 on the following products to purchase at 25% off:
50% off Ambassador Sampling Discount: 2/4 – 2/12
Ambassadors who earned 50% off by selling 300+ PQV cumulative from October 2019 through December 2019 OR January 2020 enjoy their discount on almost all Stella & Dot and KEEP Collective’s products!
This 50% off discount is not in addition to your everyday Ambassador 25% Discount. During sampling if you have earned the 50% off discount it replaces your 25% Ambassador Discount.
REMINDER: There are no PRV, PQV or WV earned on the items discounted at sampling 50% off.
Your perks will apply to your bag in the following order.
Earning Sample Perks
How can I earn 50% off sampling (on applicable products)?
Ambassadors that sold 300+ PQV cumulative from October 2019 – December 2019 OR January 1 – 31, 2020 will receive 50% off sampling on applicable products.
I’m a new Ambassador in my first 30 days. Do I receive an additional discount on samples?
No, you will not receive an additional discount. As a new Ambassador, you already receive 50% off samples in your first 30 days.