Canada shipping & delivery

Our Shipping Promise:

In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we will make every attempt to process and ship all in-stock items within one business day. However, we guarantee your order will be shipped within 2 business days of your order date and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.
During new product launches, introductions and holiday season, we guarantee to process and ship your order within 3 business days of your order date.

Canada PO Box experience:

1. Our carrier Purolator will notify the customer to contact and provide an alternative address.
2. Once the customer has confirmed the information, Purolator will deliver to the alternate address.
3. The exception events may be available in tracking.

When can I expect my package?

The ship method you select during checkout determines when you will receive your package. Once an order is placed, all in stock items will ship from our warehouse within 1-2 business days. During this “processing” time our warehouse is busy picking, packing and readying your order to be shipped by one of our fantastic Carriers. Once our Carrier picks up your order, they make every attempt to deliver it within 3-5 business days.

Can you explain this again with a fantastic shipping chart?

Order Delivery Flow Cut-off time 11 CST (Central Standard Time)
Service	Order Processing Time in our Warehouse	Time from Shipping until Delivery	Total time from processing until delivery time
Order Flow
Standard          Shipping *** (non-guaranteed)	1-2 Business Days	3-5 Business Days	4-7 Business Days
Expedited Shipping Guaranteed	1-2 Business Days	1-3 Business Days	2-5 Business Days
Please note that personalized items may take an additional 2 days of order processing time.

*Please note, days listed assume order is placed before 11am CST. If order is placed after 11am CST, please add one business day to above schedule.

What do I need to understand about processing time and how it impacts the delivery time of my order?

• We guarantee to process all in stock items within 1-2 business days from your order date.
• During new product launches, introductions and holiday season, we guarantee to process your order within 3 business days of your order date.
• Orders placed before 11A.M. CST usually ship within 1 business day. If your order is placed after 11 AM CST, please allow for 1 additional business day for processing (excluding bank holidays.)
• All orders submitted over the weekend will be processed the next business day, which is usually Monday.
• While your order is processing, you may see the processing status in your Account. Once your order has been shipped, this status will update to shipped and you will receive a shipment confirmation email.

What are my Shipping options for my Stella & Dot order?

• Standard Shipping.  Standard shipping is the most economical option for our customers.  Most orders are delivered within 3-5 business days after it ships from the warehouse. Standard Shipping uses a mix of services and carriers, and is not a guaranteed service. Rural area delivery may take additional business days. Stella & Dot makes every attempt to deliver your items within the specified time; however, we are not responsible for any failure to deliver within that time.

What is the cost to ship my order?

Note: Heavy items (such as displays) are subject to a shipping surcharge.