We are so excited to announce two incredible customer site enhancements! Starting Monday, 4/12 at 12:01am PT, www.stelladot.com is getting a makeover.
If you have any questions after you check it out on Monday, please join us at our Q&A session!
Site Updates Q&A Session with the S&D Tech Team
Monday, 4/12 at 12pm PT • 3pm ET
NEW Site Navigation
Our goal with this rollout is to ensure that your personal website (PWS) easily reflects what products or categories you love most while also giving you the ability to focus on one specific brand. And, doing so in a way that truly lets each brand shine!
Overview – live on 4/12 at 12:01am
First, log in to the Lounge with your Ambassador login credentials. On the top right hand side of the screen hover over your profile picture so that a dropdown menu appears.
Select “Settings” and then once you’re on that page, click on Customize Your Homepage.
If you scroll down to the bottom of the page, you’ll see that there is a “Preferred Brand” section. Note: If you were a KEEP or EVER Ambassador who was part of the 2020 Family of Brands migration, we automatically set your preference to KEEP or EVER since we had it on file. For everyone else you’ve been set to No Preference, which will just default you to S&D.
For additional info on how to set up your Featured Products, Featured Categories, and Favorite Looks, check out this training here.
In MIMI, if you do not have a preferred brand saved, you will be prompted to save one when you go to share an image, video, or product on the share screen. Once you have a preferred brand shared, you will see it noted on the share screen and when you click on “select a link” you will see a button to “change brand” if you’d like to.
As a customer, when you come to the Corp site or a PWS, you will be able to browse the different brands and shop across brands and categories with one single shared Cart and Checkout.
Here is a customized PWS with EVER set as the preferred brand.
Here is a customized PWS with S&D set as the preferred brand.
Here is a customized PWS with KEEP set as the preferred brand.
You can use these tabs to switch back and forth between the brands.
If an Ambassador shares URLs with you, you may not always see your Ambassador’s preferred brand. That is okay!
For instance, if your Ambassador has EVER set as their preferred brand but they want to send you a new S&D necklace – then when you open the product page link, we’ll match the brand and navigation menu to S&D so that the product makes sense in the context of the page. Otherwise you would see the EVER site with an S&D product, which could be confusing.
In terms of transactional emails, such as your order or shipping confirmation emails, these will continue to be cross-brand.
Here are some site updates that are coming up soon!