Our Referral Rewards program is designed to help you expand your network by making it easier for you to reach out to customers and get new customers from their network. Rather than having to ask someone to host an event, and then creating an event in the lounge, you can now contact a customer after they place an order and share how they can get rewards by shopping and sharing their link.
Your business is based on word of mouth and these referral rewards let customers share 50% off deals while she gets to earn 50% of an item of her choice! It’s as easy as 2 orders & $200 in sales- and she can even be one of those future orders.
Think of all referral rewards as a soft opening for booking an event! VIrtual or in person events are still the best way to maximize your sales, the customer experience and her rewards!
As with any change, we understand there are some things to get used to. See below for support, top tips, reported issues and ETA
Open office hours on Tuesdays & Thursdays in October to train and answer your questions. We’ll cover:
RESOLVED – 10/19
Below is a list of current reported bugs and feature requests. No need to contact us for the following – we’re on it and will keep you posted on updates:
1. To earn rewards, you must FIRST get a link, then shop it and share it.
Simply shopping on a PWS will not credit that order to a link, although the order will generate a referral link of its own so that an Ambassador can follow up and encourage them to shop and share.
This original order will not be reassigned to that link. We keep it this way since most shop an alternative event and we do not want to create a customer conflict not to shop an event they are invited to.
See here for tips to locate your customer’s Referral Link.
Please note the delight center will not move these orders onto a referral link after this month. However, because it’s unclear whether or not a customer is shopping on a referral link, we understand that some of your customers need their orders reassigned. If you need an order moved to a referral link in October, please email email@example.com:
Please note: As a part of the Delight Center’s workaround, you may notice the link will be updated to an event. This is a temporary solution. Additionally, we will not be able to reassign orders to referral rewards links starting in November, at which point we will have improved the site experience.
2. A link is automatically generated for all customer accounts.
You can proactively find the link in your contacts. Additionally, it will be sent to all customers with an order confirmation. That order is NOT credited on that link, as that order could be associated with another event/ link.