As a reminder, we have implemented our inactivity policy meaning Ambassadors must have more than 0 PQV in a rolling 6-month period to continue as an active Ambassador with S&D. Otherwise, they will be lovingly moved to our loyalty club, S&D Insiders Club.
This creates a great opportunity for you to help former Ambassadors enjoy their customer experience and to create a warm welcome to new customers you will inherit from former Ambassadors. This also means that enrolling is simpler than ever; Should a new Ambassador decide that Ambassador is not a good fit for her, she will revert to being a valued customer, so share broadly!
For October Deactivations due to inactivity, warning emails have been sent over the past month (Uplines CCed) and the deactivations were processed yesterday.
What you can do
Below find the Words to Say to turn deactivation as an Ambassador into activation as a customer, and beyond.
3 Simple Steps to Reach out and Welcome New Customers. It only takes a few minutes to turn a deactivation into a valuable new customer!
Who is being deactivated in October?
All Ambassadors who have not sold more than 0 PQV in the past 6 months.
What happens when Ambassadors are deactivated due to our Activity Policy?
We hope all Ambassadors will choose to remain a part of our community, however, for those who are deactivated, they will move to our VIP Customer Program.
We will test out emailing this group a 3 part email series:
NOTE: their perks will kick in immediately, AND they will be able to redeem their FREE Welcome Gift with their first purchase of $50 US/ $60 CAD.
Their Upline will be CCed for easy follow-up.
What happens to the customers who were tied to an Ambassador who has been deactivated?
Customers of former Ambassadors will roll up to the upline of the Ambassador who has been deactivated. We will not be emailing these customers in October and instead, encourage you to reach out directly with a warm welcome! See details above for finding their contact information.
What if I deactivate and want to return as an Ambassador?
If your account was deactivated due to Activity requirements (within 6 months):
Less than 6 months ago: in order to reactivate following an Inactivity deactivation, you will need to meet the activity requirements:
If you were deactivated due to not having more than 0 PQV in a rolling 6-month period, you will need to have more than 0 PQV to qualify for reactivation. This can be achieved through customer or personal orders.
We recommend having the orders ready as your account will deactivate again if the qualifications are not met.
Once ready to reactivate, contact the Ambassador Relations team (email@example.com). Ambassador Relations will reactivate your account so that you can input your orders. If requirements are met, you will remain activated. If requirements are not met, your account will deactivate again by the end of the current month.
More than 6 months:
If you decide to rejoin the business after more than six (6) months since your voluntary cancellation or deactivation date, please contact the Delight Center so they can have your previous account cleared. Once this is complete, you will need to sign-up online, purchase a new Starter Kit and submit a new Ambassador Agreement. You will be provided a new Ambassador ID and be able to select a new Coach.
What if an Ambassador isn’t active (not qualified) and has a team?
Our Compression policy requires that Ambassadors with a team qualify with 300 PQV at least once in a rolling three (3) month period. If they are not meeting those requirements, their team will be rolled per policy. Compression is slightly delayed and will be processed next month.
Ambassadors must have more than 0 PQV in a rolling 6-month period to remain active. We hope all Ambassadors will choose to remain a part of our community, however, for those who are deactivated, they will move to our VIP Customer Program. Please see amended Activity Policy here.