You’ve long asked for it and starting next week, we are implementing our deactivation policy. This creates a great opportunity for you to help former Ambassadors enjoy their customer experience and to create a warm welcome to new customers you will inherit from former Ambassadors.
This also means that enrolling is simpler than ever; Should a new Ambassador decide that Ambassador is not a good fit for her, she will revert to being a valued customer, so share broadly!
Below find the FAQs and the Words to Say to turn deactivation as an Ambassador into Activation as a customer, and beyond.
3 Simple Steps to Reach out and Welcome New Customers. It only takes a few minutes to turn a deactivation into a valuable new customer!
Coming Soon: VIP Customer Course in www.selfmadeuniversity.com
Who is being deactivated in September?
What happens when Ambassadors are deactivated due to our Activity Policy?
What happens to the customers who were tied to an Ambassador who has been deactivated?
What communication will Home Office send to deactivated Ambassadors and their customers?
Starting next week, once deactivations are processed, we will be sending the following emails:
A 3-part Email Series to former Ambassadors welcoming them into Style Club – former Ambassadors uplines will be CCed as you will now be the Ambassador for these customers
Email to customers of former Ambassadors – Upline of former Ambassadors will be CCed as this will be your new customer!
What if I deactivate and want to return as an Ambassador?
If your account was deactivated due to Activity requirements (within 6 months):
Less than 6 months ago: in order to reactivate following an Inactivity deactivation, you will need to meet the activity requirements:
If you were deactivated due to not having more than 0 PQV in a rolling 6-month period, you will need to have more than 0 PQV to qualify for reactivation. This can be achieved through customer or personal orders.
We recommend having the orders ready as your account will deactivate again if the qualifications are not met.
Once ready to reactivate, contact the Ambassador Relations team (email@example.com). Ambassador Relations will reactivate your account so that you can input your orders. If requirements are met, you will remain activated. If requirements are not met, your account will deactivate again by the end of the current month.
More than 6 months:
If you decide to rejoin the business after more than six (6) months since your voluntary cancellation or deactivation date, please contact the Delight Center so they can have your previous account cleared. Once this is complete, you will need to sign-up online, purchase a new Starter Kit and submit a new Ambassador Agreement. You will be provided a new Ambassador ID and be able to select a new Coach.
What if an Ambassador isn’t active (not qualified) and has a team?
Our Compression policy requires that Ambassadors with a team qualify with 300 PQV at least once in a rolling three (3) month period. If they are not meeting those requirements, their team will be rolled per policy.
Ambassadors must have more than 0 PQV in a rolling 6-month period to remain active. Ambassadors must also have a customer order within their first 60 days. We hope all Ambassadors will choose to remain a part of our community, however, for those who are deactivated, they will move to our VIP Customer Program. Please see amended Activity Policy here.
Compression is planned to be completed in October. Compression only applies to Ambassadors with a team. Ambassadors who enroll other Ambassadors and become a Coach to them are subject to the Compression policy. As a Coach, you must qualify with 300 PQV at least once in a rolling three (3) month period. While we do send compression emails, we encourage you to utilize coaching reports to keep track of who is at risk of losing their team so that you can create a coaching plan and help them hit their goals.