To show our support for Blackout Day today, we will post on social encouraging customers to support and shop with their Black Ambassadors. S&D will also be extending our Mid-Summer sale through, tomorrow, Wednesday, July 8th.
OUR VIRTUAL SUMMER OF LOVE EVENT IS LIVE!
What an amazing kick off to our virtual event with over 4,000 Ambassadors! So much love for our mission, each other, our product. The energy and enthusiasm is incredible! See you at the breakouts today. Find the updated schedule below. Can’t join us live? Not to worry! Access recordings at your convenience in our Summer of Love event course in Self Made University. This is a private course, only open to Ambassadors, so you must use this direct link to access.
BREAKOUTS HAPPENING TODAY!
Check our updated schedule. For those that are full, you’ll be able to watch a recording.
THURSDAY, 7/9 at 5pm PT/ 8pm ET
NEW ARRIVALS AND BEST SELLERS: SAMPLING IS OPEN!
You can now sample July New Arrivals as well as best sellers you may have missed from our May launch. Sample availability glitches have been resolved.
BEST SELLERS BACK IN STOCK
A FEW REMINDERS
Ambassadors enjoy 25% off and earn free product credit. Additional discounts apply to limited quantities of select NEW arrivals and carry over products. We reserve inventory for your customer launch and pause 50% off sampling on styles as necessary, and do not offer 50% off KEEP Collectors Edition styles.
July arrivals are amazing new essentials that will all be reordered. When runaway hits go temporarily out of stock for a short period of time (as they often do!) we will accept backorders for customers and expedite orders to arrive next month. If any of products go out of stock before customer launch, it simply means we are reserving the remainder of inventory for customer launch.
Check the lounge for updates on styles for which 50% off sampling has been paused.
Can’t wait? Remember, you can always apply earned Product Credit to purchase an item with the customer launch, or simply snap up the added savings during our next open sampling in September! You can use 50% off coupons if you have a Host account,
Sample jewelry discounts earned with sales during the 3rd Quarter- July, August, September- and typically issued in October, will be issued EARLY with the line launch in September should they be earned early. Additionally, should you not use Q2 sample jewelry discounts, you can apply them in September.
Note: The Baby Boss Sample Set has been paused. Please sample the Baby Boss Bag with a Customizable Strap. We will look at returning this set in the future.
Find more FAQs below.
When will out of stock products come back?
This collection is filled with amazing new essentials that will be reordered. Should some runaway hits go out of stock (as they often do!) Backorders will not be available during Ambassador sampling and we will accept backorders for customers and expedite orders to arrive next month. Don’t forget – May Collection bestsellers are Back in Stock and available for sampling! Your discount and perks applies to select styles and limited quantities of inventory in order to reserve supply for your customers.
Launch timing: Why did the July Collection launch at midnight EST?
Our goal was to launch after the Summer of Love Mainstage Event and so we followed the launch cadence that we offered for the past few launches, moving it up 3 hours from the previous launch time of 12 am PT. While this was not problematic over the last few launches, we hear your concerns! We now realize that this collection launch was different and we will evaluate an earlier launch time going forward.
KEEP product strategy: Why are there fewer KEEP products than S&D in the July launch? Are we moving to Collector’s Edition only?
We have added a new breakout with Jorden and Casey to share further details about the KEEP product and our Collector’s Edition strategy. Find details listed above.
What is Blackout Day? How is S&D acknowledging?
Tuesday, July 7, has been designated Blackout Day, a call to action and “day of solidarity in America where not one Black person in America spends a dollar” outside of Black-owned businesses. S&D will be extending our Mid-Summer sale through, tomorrow, Wednesday, July 8th. Additionally, we will post on social encouraging customers to support and shop with their Black Ambassadors.
When do the Seasonal Jewelry Discounts expire? If an Ambassador has 2 seasonal discounts, can one be saved for September sampling?
Seasonal Jewelry Discounts earned based on April – June activity will be available to use with our September sampling period if they are not used in July.
During sampling last night on 7/6, items were removed from my cart at checkout causing credits from my discount to go unused. Is there anything you can do?
We are sorry for any tech glitches that may have caused products to be removed from your cart. If you were shopping with a discount, this may have meant that you checked out without using your entire discount. If this happened to you, please email email@example.com with subject line ‘Discount Balance’ and include your receipt and order number and we will load the balance in Product Credit to your account, plus an addition $20 Product Credit to compensate for tax and shipping fees, within 3 business days.