Let’s rock the last day of January!

Hi Ambassadors, 

Let’s rock the last day of January!

While you are working to get final orders in and enroll Ambassadors on the last day of this incredible Sign Up Special, we wanted to give you a heads up what we are proactively doing to ensure you get the correct pay and credit for all orders- without you having to worry or contact us. 

As promised, we have proactively audited all orders for potentially not getting assigned to our amazing ambassadors! Getting you paid accurately and generously is our mission and top priority. We are so grateful for our KEEP and EVER community for having so much grace with us as we have taken this month to move over customer contacts. We all look forward to our next month end when we’ve all moved into our new house! 

We have discovered 481 orders from customers who had previously shopped with an Ever or KEEP Ambassador, but did not credit them, or anyone else, while ordering.  We have auto-reassigned these orders to the preferred Ambassador! Given orders will come in until midnight, we will continue the audit before month end close and payout to ensure all are captured. We will do this until account migration is complete next month! 

WORRIED THEY WERE MIS-ASSIGNED TO ANOTHER AMBASSADOR?
We will look at potentially mis-assigned orders by checking for customer orders that have shopped with multiple ambassadors in the past. If that customer has not ordered from the ambassador they placed this month’s order within over a year, we will check the intention of the customer to ensure we have credit in the right place. Please allow us until next week to complete this as we will not auto assign to ensure we are not falsely taking away intended orders from an Ambassador.  Again, we do not anticipate this to be a widespread issue, but will report back. 

Has a customer told you this happened? No worries. EMAIL SUBJECT: Order Reassignment to  service@stelladot.com . Email should include an order number that needs to be moved, and we can prioritize those emails. We will research and address. 

GOT A FRUSTRATED CUSTOMER WHO NEEDS LOVE?  

Did we waste their time with trouble resetting a password or changing the preferred ambassador? That is unacceptable.   Please email service@stelladot.com with the customer account by Monday, 2/3 with the subject, LOVE UP MY CUSTOMER! and we will deposit an I’m sorry gift ($20 credit) on their account as well as send a note of apology! We will validate the customer issue by checking reset requests, and previously filed issues, so please allow a full week for them to appear! 

Exec and Community Cash Rewards Level up & Cash Rewards

Level Up Reporting: Coaches leveling up based on SCQV being fulfilled by personally enrolled L1 Ambassadors will see their dashboard reflect this promotion in real time. Coaches promoting on the SCQV exception (counting all Line 1 as personally enrolled) will not show on the dashboard as this is a manual adjustment.

Bonus Payout: We will be paying appropriate Level Up Bonuses regardless of how you fulfill the SCQV adjustment. If you level up based on the SCQV exception, bonuses will be be paid after month close including:

• Team Commission adjustment
• Executive bonus adjustment
• Community coach bonus adjustment

10% first year bonus does NOT require the 1st year ambassador to sell 300 QV. As long as the enroller is selling 300 QV, they will get the additional 10% bonus. This way you are compensated for helping all sell at any level. We want to ensure coaches are rewarded for that. We will do a manual adjustment to payouts for this in January and hope to have automated in the next couple months. 

Edge case issues: 

For any Mentors not listed as the Original Sponsor, we are correcting this by the end of day today. 

MIMI Create A Look

The following will be updated in Mimi by end of day Monday:

• MIMI will indicate which side is engraved for all of KEEP’s reversible items that are engravable 
• When selected, the correct side is engraved for KEEP’s reversible bands
• All products will be displayed under each category of products, Jewelry, Charm Jewelry, Bags & Accessories, Clothing, and Skincare. Currently you only see a selection under the categories. 

Thank you so much for your partnership and patience as we navigate these issues together and work to quickly resolve. 

We are cheering you on today, and every day!

Xoxo,

Your Home Office